Q&A
FREQUENTLY ASKED QUESTIONS
Care Instructions & Best Practices
To maintain the integrity and fragrance of your Herbylix Scent Beads, follow these guidelines:
✅ Do:
- Break-in Period: Wear gloves when first handling. After 1–2 weeks, use clean, dry hands to gently roll the beads.
- Keep Dry: Remove before washing hands, showering, or exercising.
- Store Properly: When not in use, place in a sealed pouch with desiccants to preserve aroma and prevent moisture damage.
- Daily Wear Benefits: Wearing regularly helps the beads regain an even luster if exposed to sweat or water.
❌ Avoid:
- Direct Sunlight or Heat: Can cause cracking or accelerated scent loss.
- Oily or Sweaty Hands: May lead to uneven color or residue buildup.
- Dropping or Impact: Natural materials are delicate; avoid hard surfaces.
- High Humidity: Especially in rainy seasons—keep sealed to prevent mold.
How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time (Not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
How can I return an item?
You may return or exchange your Herbylix items within 30 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Proof of purchase is required. Shipping fees are non-refundable.
Do you offer wholesale prices?
To help promote the culture of herbal incense beads, we also offer wholesale partnership opportunities.
If you're interested in collaborating with us, please fill out the form below. Our account manager will get in touch with you shortly to provide detailed pricing and partnership options.
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